Procare HML
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Virtually supporting kiwis to stay well and connect them seamlessly with care when they need it

What we do for Kiwis

Since November 2015 we have had the privilege of running the National Telehealth Service (NTS) which delivers free health and mental health advice, support and information to around 1,600 Kiwis every day, 24 hours a day, 365 days a year, across seven digital channels.

Those services include Healthline, Need to talk? 1737, Quitline and other specialist mental health and addictions services. Read more about them here.

We also provide teletriage services to over 600 general practices throughout New Zealand, so their patients’ calls are answered after-hours.

We have a workforce over 250 clinicians and specialist staff based in contact centres in Auckland, Wellington, Christchurch and Dunedin and with 90 registered nurses working from their home offices, Kaitaia to Bluff.

The NTS is co-funded by the Ministry of Health, the Accident Compensation Corporation (ACC) and by the Health Promotion Agency (HPA). During 2017 the Ministry of Social Development and the Department of Corrections will also become funders of the NTS.

We partner with great organisations

Homecare Medical nurses provide ambulance secondary triage – clinical telephone assessment by registered nurses for low acuity 111 calls to St John and Wellington Free Ambulance.

PlunketLine uses the National Telehealth Service technology to triage sick children under 5 years old.

A social enterprise owned by two NGOs

Homecare Medical is owned by ProCare and Pegasus Health – both are organisations with Charitable Trust ownership and are owned by the people of Auckland and Canterbury.

Homecare Medical is a separate, social enterprise with an Innovation Fund to support continuous service improvement and development. This means any funding surplus over an agreed level is allocated to the fund to enhance digital healthcare in New Zealand. Organisations can make contributions to the fund to provide specific outcomes.

Contact Us

09 354 7774