Procare HML

Telehealth services

The services are free of charge to users and available 24 hours a day, seven days a week, 365 days a year.

They are:

  1. Healthline 0800 611 116 – registered nurses provide health triage and advice

  2. Quitline 0800 778 778 – support for people wanting to quit smoking and stay quit

  3. The Alcohol Drug Helpline 0800 787 797 and text 8681 – advice, information and support about drinking or other drug use

  4. The Depression Helpline 0800 111 757 and text 4202 – callers can talk through emotional and psychological issues with counsellors and via the national depression initiatives:

    • – helping people find a way through depression
    • The Lowdown and text 5626 – support to help young people recognise and understand depression or anxiety
    • The Journal @ – an online programme to help people learn skills to tackle depression
  5. The Gambling Helpline 0800 654 655 and text 8006 – support for those worried about gambling or the gambling of others

  6. Poisons advice for the public 0800 POISON (0800 764 766) – (delivered through the National Poisons Centre)

  7. Immunisation advice 0800 IMMUNE (0800 466 863) – providing advice to the public (in partnership with the Immunisation Advisory Centre (IMAC))

  8. The Diver Emergency Service (DES) 0800 4 DES 111 (0800 4337 111) – advice on diving related incidents, accidents or injuries, including the emergency management of decompression illness

  9. Early Mental Health Response – a new service being implemented during 2017 to provide faster and more appropriate help to people in social and psychological distress who call 111

  10. 1737 Need to talk? – a new, brand-neutral front door for anyone to access support from a trained counsellor. People can call and text 1737

  11. Elder Abuse Support Service 0800 EA NOT OK (0800 32 668 65) – registered nurses provide information and support about elder abuse

  12. RecoveRing 0800 678 789 – a dedicated helpline for offenders and prisoners (and their whanau and families who are helping them) who want support with their alcohol or drug use

We also partner with great organisations

Homecare Medical registered nurses provide ambulance secondary triage – clinical telephone assessment by registered nurses for low acuity 111 calls to St John and Wellington Free Ambulance

PlunketLine uses the National Telehealth Service technology to triage sick children under 5 years old

Homecare Medical has a large nursing and mental health and addictions workforce based in contact centres in Auckland, Wellington, Christchurch and Dunedin and with 90 registered nurses working from their home offices , Kaitaia to Bluff.

Contact Us

09 354 7774