Telephone: 021 364484
3 August 2018
To coincide with the first anniversary of the launch of the 1737 service, Andrew was interviewed by the Listener magazine, which was published Friday July 13th. In the extensive article, Andrew reflects on how important 1737 is, the types of calls we've received and what we've learnt from a year of running the service. Andrew also spoke about the number of young people, aged 13-24 who have been using the service. Read the full article here.
1 June 2018
New Zealand's new sexual harm helpline, Safe to talk He pai ki te kōrero is giving people the chance to seek free, anonymous and confidential support from one central place, says Minister for Social Development Carmel Sepuloni. The Minister today officially launched Safe to talk He pai ki te kōrero which provides nationwide 24/7 access to free confidential information and support to people affected by sexual harm in any way.
15 October 2017
The newly launched 1737 helpline which helps anyone struggling with mental health and addictions, has been contacted more than 5,600 times and the largest demographic reaching out, is young people. Eighteen per cent of those seeking help are aged 13 to 19 years old and 19 per cent are 20 to 24. Psychiatrist David Codyre says "bullying is such a huge driver of depressions for young people".
1 September 2017
The Ministry is leading the development and implementation of a new national sexual violence helpline accessible via phone and internet, called Safe to talk. Safe to talk will be: available nationwide, 24 hours a day, 365 days a year. Accessible by a number of modes including phone, online chat, email and text/SMS. Free and allows people to access information, crisis support and referral to local service providers.
24 August 2017
The free screening programme for men and women aged 60 to 74 is being rolled out progressively throughout New Zealand. The roll-out started with Hutt Valley and Wairarapa District Health Boards in July.
21 July 2017
"The National Telehealth Service operates a number of significant health information services and this week hit a million contacts in just under 20 months, with 1,002,952 contacts this morning," says Dr Coleman. "This includes over 600,000 contacts to Healthline, 141,000 to mental health and addiction services, 150,000 to Quitline and 43,000 for poisons advice."
30 June 2017
"From tomorrow nationwide education, prevention and awareness work will be run through the Office for Seniors freeing up frontline providers to actively help older people facing different abuse situations," Ms Barry says. "With translation services available to the free 24/7helpline, and providers selected to ensure services are culturally responsive, the new service will be able to serve different ethnic groups, including Maori, Pasifika, Indian, Chinese and Korean communities."
29 June 2017
Two initiatives, '1737, need to talk?'' and Early Mental Health Response (EMHR) were launched in Auckland on Thursday, to provide a "new front door" to mental health support and intervention. The services are a joint venture between the police, ambulance, Ministry of Health and Homecare Medical's National Telehealth Service - centralising mental health support through one 4-digit number, 1737
4 May 2017
Employer Advice Line, a free phone-based service offering advice to employers about how to support new or existing disabled employees recently launched. Callers get information and advice specific to their situation, including local support services and organisations.
6 April 2017
Homecare Medical (formerly HML) will soon be sending Healthline consultation summaries to all GPs, where the service user has given us consent to do so. The summaries are to let you know we took a call from your patient, the history taken and what we advised. GPs will receive the summaries via HealthLink into their PMS system and, where possible, the summaries will have NHIs to allow easy filing. Here's a sample of what a consultation summary will look like.
21 November 2016
The Earthquake Support Line has been extended nationally, and it has reported a number of calls from the Wellington region. While calls to the national telehealth service have stabilised, the Earthquake Support Line is seeing increased volumes. As of this morning, the Earthquake Support Line (0800 777 846) and national telehealth service have answered 14,365 calls since the earthquake.
16 November 2016
In response to the recent earthquakes and aftershocks, the Ministry of Health has bolstered its 24/7 Earthquake Support Line 0800 777 846 being run by the National Telehealth Service. The support line, which offers social and psychological support, is open to anyone anxious or concerned about how the situation is affecting them or their whanau. They can call for emotional support, advice or just for someone to talk to. There is also a special webpage www.health.govt.nz/earthquakesupportline with information and resources to help people get through.
1 November 2016
Health Minister Jonathan Coleman says the national telehealth service has helped around 425,000 New Zealanders since its launch one year ago. "The integration of telehealth services on one platform delivered by one provider means that Kiwis who makes contact - no matter what phoneline or channel they use - receive the appropriate help they need," says Dr Coleman.
11 May 2016
Medical emergencies don't keep normal office hours and telehealth is increasingly being employed to cater for the demand for 24/7 triage and advice. Last year, the country's various health helplines were merged after a government tender won by Homecare Medical. Cliff Taylor visits the company's Auckland HQ to see how the service is doing, six months after going live. Published with permission of New Zealand Doctor. Read the article here.
8 December 2015
New Zealand telehealth services provider Homecare Medical has announced the appointment of Roger Sowry as independent Chairman of the Homecare Medical Board.
18 June 2015
Homecare Medical has been announced as the successful partner to develop and deliver new integrated national telehealth service.
8 June 2015
A fire broke out at the Four Kauri Medical Centre at about 7.30am on Thursday 28 May.
17 February 2014
Two of the country's leading primary health networks Pegasus Health and ProCare have joined forces in delivering a variety of telephone and virtual health services available to more than 2.2 million people in New Zealand.